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Frequently Asked Questions

Straight answers about what ZeroLapse does, what it costs, and how it works. Can't find what you need? Contact us.

What is ZeroLapse?

ZeroLapse is an HSE (Health, Safety & Environment) compliance tracker used by teams internationally. It tracks employee certifications, equipment and asset certificates, PPE issues, and legal safety appointments in one dashboard — fully configurable to your own regulatory framework (OHS Act, OSHA, or otherwise) — with automatic email reminders before anything expires.

How much does ZeroLapse cost?

Pricing is a flat fee per site, per month — not per seat: Starter is R240/site/month for up to 20 employees, Medium is R420/site/month for up to 50, Large Business is R750/site/month for up to 100, and Enterprise is R1200/site/month for unlimited employees. A "site" is a single physical location or branch — a business with multiple sites licenses a plan for each one.

Does ZeroLapse offer a free trial?

Yes — every plan includes a free 30-day trial with full access to all features. No credit card is required to start.

Is ZeroLapse POPIA compliant?

ZeroLapse is built around South Africa's Protection of Personal Information Act (POPIA): each company's data is isolated, access is role-based, every document view and change is logged in a full audit trail, and a POPIA Data Agreement is available to download directly from the app.

What does ZeroLapse actually track?

Four areas: employee training certifications (e.g. First Aid, Working at Heights, Fire Fighting), equipment and asset certificates (vehicles, lifting equipment, fire extinguishers and more), PPE issued to each employee, and OHS Act legal appointments (First Aider, Fire Warden, SHE Representative and more) — each with its own automatic expiry alerts.

Can I cancel my subscription at any time?

Yes. Cancellation is self-service from your account, and you keep full access until the end of your already-paid month — no lock-in contracts.

Is ZeroLapse only for South Africa?

No. ZeroLapse ships with default training types and legal appointment categories mapped to South African OHS Act and COIDA requirements, so South African businesses get a working setup out of the box. Every training type, PPE type, job profile and legal appointment type is fully configurable per company, though — teams outside South Africa, including under OSHA in the United States, can set up their own appointment types, certification requirements and legal references to match their own framework, with the same automatic expiry tracking and alerts. US and South African companies can also generate a recordkeeping export straight from closed incidents — an OSHA Form 300/300A/301 pack, or a Section 24 / COIDA WCL1-WCL2 prep pack. Only the South Africa-specific COID tracking is exclusive to South African companies. See how the incident export works for more detail.

How do I get support if I have a problem?

Existing customers can log into ZeroLapse and use the in-app support feature. Everyone else can reach the team at info@zerolapse.co.za or via the contact form.

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